Patient Access Team Lead - Branson Hills Urgent Care

Description

:The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education: Required: High school diploma or equivalent Experience: Required: 1 year Related Patient Access Experience Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: Excellent customer service and interpersonal skills Strong computer and relevant application use skills Ability to assist and teach others Ability to multi-task in a fast-paced environment Detail-oriented with the ability to spot errors and trends Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: Preferred: CHAA or CRCR