Frequently Asked Questions

Booking, payments, visas and what happens when plans change.

Booking

Pick a group tour and use the Book Now button on its card or detail page, or send a custom request through Custom Tours. Either way you get a confirmation with a reference number, and a trip designer follows up within one working day to confirm availability before any payment is taken.

Six to ten weeks is the sweet spot for international trips with flights. Peak season — June to August, Christmas and Eid — should be booked three to four months ahead. Domestic northern Pakistan trips can usually be arranged with two weeks' notice outside peak summer.

Yes. Groups of eight or more get dedicated transport, a tour manager and group pricing. Corporate and school groups are handled by a separate desk — mention the group size in your first message and we will route it correctly.

Payments

A 30% deposit confirms the booking. The balance is due 21 days before departure. For bookings made inside 21 days, full payment is required at confirmation.

Bank transfer, Visa and Mastercard, PayPal for international clients, plus JazzCash and Easypaisa for local payments. Card payments carry the processor's fee, which is shown before you confirm.

All listed tour prices are per person on twin-share occupancy. Single travellers pay a single supplement, which we quote up front. Children's rates depend on age and the hotels involved.

Visas & documents

We prepare and submit documentation for Schengen, UK, UAE, Turkey, Malaysia and Thailand. Government fees are billed at cost. Approval is always the embassy's decision — we do not guarantee outcomes.

Any refundable component of your booking is returned in full. Non-refundable airline tickets and pre-paid hotel nights cannot be recovered, which is why we advise against booking flights before a visa decision where the itinerary allows it.

Changes & cancellations

Free date changes are available up to 15 days before departure on most tours, subject to airline and hotel rules. Any fare difference is passed on at cost.

More than 30 days before departure: full refund less non-refundable supplier charges. 30–15 days: 50% refundable. Inside 15 days: non-refundable, though we will always try to move your dates instead.

Still have a question?

Our team answers every message personally, usually within a few hours.