Refund Policy

Last updated: 1 May 2024

Cancellation by you

Cancellation takes effect on the day we receive your written request. Charges are calculated on the total trip cost:

• More than 30 days before departure — full refund, less any non-refundable airline tickets, visa fees and pre-paid hotel nights already committed on your behalf.
• 30 to 15 days before departure — 50% of the trip cost is refundable.
• 14 days or fewer before departure — no refund is available. We will always try to move your dates instead.
• No-show or early departure — no refund for unused services.

Cancellation by us

If we cancel a departure for any reason other than your own default — insufficient group numbers, supplier failure, or conditions that make the trip unsafe — you may take an alternative trip of equivalent value or receive a full refund of everything paid to us, including the deposit.

Visa refusals

Where a visa is refused, every refundable component of the booking is returned in full. Non-refundable airline tickets, embassy fees and pre-paid nights cannot be recovered. This is precisely the risk travel insurance with visa-refusal cover exists to handle.

Medical and emergency cancellations

Cancellations for illness, injury or bereavement fall under your travel insurance policy rather than this one. We will supply any documentation your insurer needs — booking confirmations, invoices, supplier cancellation letters — free of charge and promptly.

Unused services on trip

If you choose to skip an excursion, meal or hotel night that is part of the tour, no refund or credit is due, because the cost has already been committed to the supplier.

How refunds are paid

Refunds are returned by the same method used for payment, within 14 working days of approval. Card refunds may take a further 5–10 days to appear depending on your bank. Bank transfer charges, where applicable, are deducted from the refunded amount.

Force majeure

Where a trip cannot proceed because of events outside anyone's reasonable control — natural disaster, border closure, war, epidemic, or airspace shutdown — we will recover whatever we can from suppliers and pass it back to you in full. Amounts suppliers refuse to release cannot be refunded by us, but we will issue a credit valid for 24 months wherever possible.

Making a claim

Send cancellation and refund requests to info@gatewaytonorth.pk with your booking reference. We acknowledge every request within one working day and confirm the refundable amount within five.